Privacy Policy

Conscade respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, submit an enquiry, request a quotation, engage our services or communicate with us.

This policy is prepared with reference to Singapore’s Personal Data Protection Act 2012, commonly known as the PDPA. The PDPA sets out obligations for organisations in Singapore regarding the collection, use, disclosure and care of personal data.

1. Personal Data We May Collect

We may collect personal data that you voluntarily provide to us, including:

  • Full name
  • Contact number
  • Email address
  • Property address or project location
  • Property type
  • Renovation or construction requirements
  • Budget range
  • Project timeline
  • Uploaded files, images or floor plans
  • Messages submitted through contact forms
  • Communication records through phone, email, WhatsApp or other channels

We may also collect basic technical information when you browse our website, such as IP address, browser type, device information, pages visited and website usage data.

2. How We Collect Personal Data

We may collect personal data when you:

  • Submit a website contact form
  • Request a quotation
  • Book a consultation
  • Contact us by phone, email or messaging platforms
  • Share project documents, floor plans or images
  • Subscribe to updates or marketing communication
  • Visit or interact with our website
  • Engage our services

3. Purpose of Collecting Personal Data

We may collect, use and process your personal data for purposes including:

  • Responding to enquiries
  • Preparing quotations
  • Arranging consultations or site visits
  • Understanding project requirements
  • Providing construction, renovation, interior design or maintenance services
  • Communicating about project updates
  • Managing invoices, payments and records
  • Coordinating with contractors, suppliers or consultants
  • Handling feedback, complaints or support requests
  • Improving our website, services and customer experience
  • Sending service-related updates
  • Complying with legal, regulatory or administrative requirements

Under Singapore’s PDPA framework, organisations are expected to notify individuals of the purposes for which personal data is collected, used or disclosed, and to collect, use or disclose personal data only for appropriate purposes.

4. Consent

By submitting your personal data to us, you consent to the collection, use and disclosure of your personal data for the purposes stated in this Privacy Policy.

You may withdraw your consent by contacting us in writing. Please note that withdrawing consent may affect our ability to respond to your enquiry, provide quotations or deliver services.

5. Disclosure of Personal Data

We do not sell your personal data.

We may disclose personal data only where necessary, including to:

  • Internal staff or project team members
  • Contractors or subcontractors involved in your project
  • Suppliers or vendors
  • Professional consultants
  • Payment, accounting or administrative service providers
  • IT, website or hosting service providers
  • Building management, MCST, HDB or relevant authorities where required
  • Legal or regulatory bodies where required by law

We will take reasonable steps to ensure that third parties who handle personal data are required to protect it appropriately.

6. Project Information and Property Details

For renovation, construction, interior design or maintenance projects, we may need to collect property-related information such as site photos, floor plans, unit details, building rules and project requirements.

This information will be used only for legitimate project-related purposes, such as assessment, quotation, planning, coordination, approval support and service delivery.

7. Website Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience, analyse website traffic and understand how visitors interact with our pages.

Cookies may help us:

  • Remember user preferences
  • Improve website performance
  • Analyse page visits
  • Support marketing or advertising measurement
  • Improve website security

You may disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Marketing Communication

We may use your contact information to send updates about our services, promotions, project information or relevant content, only where permitted and appropriate.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe method provided, where available.

9. Protection of Personal Data

We take reasonable administrative, technical and organisational measures to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

These measures may include:

  • Restricted access to personal data
  • Secure storage of business records
  • Password-protected systems
  • Website security measures
  • Internal data handling procedures
  • Limiting data access to authorised personnel only

The PDPA includes protection obligations requiring organisations to make reasonable security arrangements to protect personal data in their possession or control.

10. Accuracy of Personal Data

We aim to keep personal data accurate and updated where necessary.

You should inform us if your contact details, project information or other submitted data changes. This helps us communicate correctly and provide accurate service.

11. Retention of Personal Data

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including business, legal, accounting, project documentation or regulatory requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or dispose of it.

12. Access and Correction

You may request access to personal data that we hold about you, or request correction of inaccurate personal data.

To make a request, please contact us using the details below. We may need to verify your identity before processing the request.

The PDPA provides individuals with rights relating to access and correction of their personal data, subject to applicable exceptions.

13. Transfer of Personal Data Outside Singapore

Where necessary, personal data may be stored or processed using systems, platforms or service providers located outside Singapore.

If personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to that required under Singapore’s PDPA, where applicable.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before submitting any personal data.

15. Data Breach Notification

If a data breach occurs and notification is required under applicable Singapore data protection requirements, we will take reasonable steps to assess the situation and notify the relevant parties where necessary.

16. Children’s Privacy

Our website and services are intended for property owners, businesses, homeowners and adult clients. We do not knowingly collect personal data from children.

If you believe that a child has submitted personal data to us without appropriate consent, please contact us so we can take reasonable action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will be posted on this page with the updated effective date.

18. Contact Us

If you have questions about this Privacy Policy, wish to withdraw consent, request access or correction, or raise a privacy-related concern, please contact us:

Conscade
Email: Info@conscade.sg
Phone: +65 8484 8571
Address: SERANGOON NORTH AVENUE 4, S9, #06-07, Singapore 555859

Last Updated: 06/06/2026